Delivery policy
Vekto delivers to the United Kingdom. Every order is dispatched within 48 hours and arrives 5 to 9 days after dispatch. During busy periods such as the autumn and Christmas season, high demand can stretch this to up to 15 days. Delivery is free and tracked on every order, with no minimum spend and nothing to pay at the door.
Where we deliver
United Kingdom: England, Scotland, Wales and Northern Ireland. If you are elsewhere and would like to know when that changes, write to us and we will tell you.
How long it takes
| Stage | Timing |
|---|---|
| Packing and dispatch | Within 48 hours |
| Delivery after dispatch | 5 to 9 days, up to 15 in busy periods |
| Delivery cost | Free, every order, tracked |
Every order is packed and handed over within 48 hours and arrives 5 to 9 days after dispatch. In busy periods, when demand is high and the delivery network is full, it can take up to 15 days. Nothing is ever added at the door.
Delivery windows are estimates, not promises we can enforce. Weather, courier backlogs and bank holiday volume can add a day or two. Appliances travel as larger parcels and can take a day longer than a small box. Your parcel is checked by us every day until it is with you, and you will hear from us along the way, so there is nothing you need to chase.
Tracking
Your tracking number is emailed the moment your order is dispatched. Our track order page shows every scan from the day it leaves and the dates to expect it. If the number has not arrived within 48 hours of ordering, check your spam folder first, then write to us.
Our track order page shows every scan from dispatch to delivery, so it is the one page to check. Parcels are scanned at a few points on the way rather than every day, and a quiet day or two in the middle is normal.
Wrong or incomplete address
If you spot an address mistake after ordering, email [email protected] straight away with your order number. We can correct it any time before dispatch. Once a parcel is moving we cannot redirect it, but we will help you work with the courier. If it comes back to us, we resend it or refund you.
If it takes longer than expected
You do not need to chase anyone. We follow every parcel until it is delivered, and we write to you along the way with where it is and when to expect it. If yours is running later than the dates on your tracking page, reply to any of our emails or write to us: we raise it with the courier the same day and keep you updated until it is with you.
Lost or damaged in transit
If the courier confirms a parcel is lost, or it arrives damaged, write to us with your order number and we put it right. Photos of any damage help us claim against the courier. Please keep the carton and packaging until you are sure the product is working. It is the easiest way to send anything back.
Questions
Email [email protected]. A real person answers, any hour, every day.