Refund policy
Every Vekto product comes with a 60-day home trial, counted from the day your order is delivered, and a 5-year guarantee. Use it at home for two months, as often as you like. If it does not do what the product page says, or it simply is not for you, we refund you in full.
The trial and the guarantee are given on top of your statutory rights. They do not replace or reduce them.
How the 60-day trial works
| Step | What happens |
|---|---|
| 1. Email us | Write to [email protected] within 60 days of delivery with your order number |
| 2. We reply | Within one working day, with simple return instructions and the return address we email you |
| 3. Refund issued | In full, to your original payment method, within 5 to 10 working days of the parcel reaching us |
Return postage
- If the product does not do what its product page says, we pay the return postage and refund every penny.
- If you have changed your mind, the return label is yours to cover. We tell you the cost before you decide, and it is never more than the courier charges us.
What we do not require
We do not require the product to look unused. It is a trial, and trials get used. We do not make deductions. We do not issue store credit instead of money unless you ask for it. We do not make you fill in forms designed to make you give up. Using it every day never blocks a return.
A few honest conditions
- The 60 days start on the delivery date shown by the courier, not the order date.
- Please keep the carton and its inserts for the 60 days. Our products travel badly without them. A unit that arrives back damaged because it was posted loose may be refunded less the cost of that damage.
- The trial covers one unit per product per household. Additional units of the same product are refundable unopened.
- Please wait for our reply with instructions before posting anything back. Unannounced parcels are hard to match to an order, which only slows your refund down.
- Refunds go to the original payment method. If a card has expired, your bank routes the money to the replacement card automatically.
The 5-year guarantee
Every Vekto product is covered by a 5-year guarantee from delivery against faults in materials and workmanship in normal home use. That covers the motor, the electronics, the battery on products that have one, and every accessory in the box.
If it stops doing its job, email a photo or a short video and your order number and we repair it or replace it. If we need the unit back, we send the label and cover the postage.
Not covered: damage from drops or misuse, water where water should not go, commercial use, and consumables that have simply worn out.
Damaged or faulty on arrival
If anything arrives damaged or develops a fault, that is not a return. It is our problem to fix. Email a photo and your order number and we send a replacement the same working day or refund you in full, whichever you prefer. You do not need to post anything back unless we ask.
Questions
Email [email protected]. A real person answers, any hour, every day.