Payment policy

What we accept

Our secure checkout takes:

• Cards: Visa, Mastercard and American Express
• Wallets: Apple Pay and Google Pay
• Klarna: pay in 3 interest-free payments or later, subject to Klarna’s approval

We do not take payment by cheque, bank transfer or cash on delivery.

When you are charged

• The full amount is taken when you place the order, not when it is dispatched.
• If we cancel an order before dispatch for any reason, the charge is released or refunded in full the same day.
• The total shown at checkout is final: delivery is free and nothing is added after payment or at the door.

Payment security

Card details are entered on our payment provider’s secure form and go directly to the payment processor. We never see, store or handle your full card number, and no one at Vekto can read it. Every transaction is encrypted in transit.

If a payment fails

Most failures are a typo, an expired card or a bank security check. Try again, or try another method. Nothing is charged for a failed attempt. If money appears to have left your account for an order that did not complete, that is an authorisation hold, and your bank releases it automatically, usually within 3 to 5 working days.

Refunds

All refunds, whether from a cancellation, the 60-day home trial or the 5-year guarantee, go back to the original payment method within 5 to 10 working days of confirmation. If your card has since been replaced, your bank routes the money to the new card automatically.

Questions

Email [email protected]. A real person answers, any hour, every day.