Cancellation policy
Changed your mind, ordered twice, or picked the wrong address? Here is exactly how cancellation works at Vekto. It sits on top of your statutory right to cancel within 14 days of delivery.
Before your order is dispatched
We pack and dispatch orders in under 48 hours, so the window is short but real. Email [email protected] as soon as you can, with the word CANCEL and your order number in the subject line. If the parcel has not been handed to the courier, we cancel it and refund you in full the same day, no questions asked.
After your order is dispatched
Once a parcel is with the courier we cannot pull it back. You lose nothing: keep the delivery and use the 60-day home trial instead. Email us when it arrives and we treat it as a return from day one under the refund policy.
Address changes
An address correction is faster than a cancellation. If you spot a mistake, email us straight away and we fix it before dispatch. After dispatch we help you work with the courier to redirect it where their rules allow.
How refunds are returned
All cancellation refunds go back to the original payment method within 5 to 10 working days, depending on your bank. We never turn a refund into store credit unless you ask us to.
Questions
Email [email protected]. A real person answers, any hour, every day.