Contact
A real person answers. Any hour.
Before you order, after it arrives, or two years later if something goes wrong. Write to us and a person who knows the product replies, not a bot.
- Replies around the clock, seven days
- Add your order number and we will have it ready before we reply
Where is my order?
Your tracking number is emailed the moment your parcel is dispatched.
Track it here.Sending something back?
Sixty days from the day it arrives, no deductions. Email us first with your order number and we send the instructions, so the parcel matches an order when it arrives.
The full terms.Something stopped working?
Every product is guaranteed for five years. Email a photo or a short video and the order number, and you get it repaired or replaced, free.
More on the help page.