Straight answers, in one place.

Yes, with the floor head on. A typical three-bedroom home with stairs and a hallway gets done on the quiet setting with battery to spare. The top setting is for the bad spots and drains faster, the way it does on every cordless. The exact minutes for each setting are on the product page.

No. The brush roll is V-shaped with comb teeth that strip hair off it as it spins, and the suction takes it into the cup. If yours ever wraps in the first 60 days, send it back for a full refund.

Both. The motorized head lifts the pile on rugs and carpet; the quiet setting glides over wood, tile and vinyl. Very deep, thick shag can stall any cordless head. Everywhere else it replaces the upright.

No. It is made for hard floors as well as carpet and the head runs on soft wheels. If it ever marks your floor in the first 60 days, send it back.

Big enough that a whole-house run in a home with pets is one empty. Hold it over the trash, press the button, the bottom drops open and the dust falls out. Your hands never touch it. The filter rinses under running water, and a spare is in the box.

It stands on its own on the floor head wherever you stop. The charging dock is in the box if you want it on the wall, with two screws, and it holds both tools. Or skip the drill and charge it with the cable.

It ships with the plug and voltage for your country. Nothing needs an adapter.

Light enough to carry up the stairs one-handed. The box is the length of the wand and lies flat. Keep it for 60 days; it is the easiest way to send anything back.

Fast. Shipping is free and tracked, and the tracking number is emailed the moment your package ships.

On the track order page, with the number from your shipping email. The first scan can take a little while to appear after the email.

Yes, if it has not shipped. Email contact@shopvekto.com with CANCEL and your order number in the subject as soon as you can. If it has already left, keep the delivery and use the 60-day trial instead; you lose nothing.

Email us right away with the order number and the correct address. We can change it any time before it ships. Once a package is moving it cannot be redirected, but if it comes back you get it resent or refunded.

Use it as your only vacuum for up to sixty days from the day it is delivered. If it does not do your whole home on one charge, or you simply change your mind, email us with the order number. We send return instructions. Refund in full to the original payment method, no restocking fee, no store credit unless you ask for it.

If the product does not do what the page says it does, the return is covered and you get all of it back. If you have changed your mind, you cover the return label; you are told the cost before you decide, and it is never more than the carrier charges.

It has to be used; that is the point of a trial. Please keep the box for the 60 days, because a stick vacuum travels badly without it. Vacuuming every day never blocks a return.

You get a confirmation as soon as the package arrives, and the money goes back to your original payment method straight after that. How fast it shows depends on your bank.

Every Vekto product, for two years from the day it arrives: the motor, the battery, the floor head, the electronics and every tool. If it stops doing its job in normal home use, you get it repaired or replaced, free. You do not need to register anything or keep the receipt; your order email is enough.

The battery is covered for the full two years. If it fades below most of its runtime in that time, you get a new one free. We send it before you return the old one. Filters, heads and tools stay in stock for five years; if we ever cannot supply a part, we replace the machine.

Email a photo or a short video of the fault and your order number. Most claims are settled from that message alone, with a replacement or a part sent out. If the unit needs to come back, the shipping is covered and the label is sent to you.

Damage from a drop, water where water should not go, commercial use, and filters that have simply worn out. A scuffed wand is not a fault; a motor that stops is.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal, all through Shopify's checkout. Your card number is never seen or stored by us.

The charge is described as VEKTO or SHOPVEKTO.COM. The full amount is taken when you order, not when it ships, and there are no surcharges after checkout.