Terms of service

1. Who you are dealing with

The site is owned and operated by Vekto. Written correspondence goes to [email protected].

2. Who can buy

• You must be 18 or over to place an order and to hold the payment method used.
• We sell to customers in Canada, for delivery to a Canadian address.
• The information you give at checkout must be accurate and yours to give.

3. Orders and acceptance

An order is an offer to buy. We accept it when we dispatch, and our confirmation email is a receipt of the offer, not the acceptance.

We may decline or cancel an order where we suspect fraud, where a pricing or listing error occurred, or where we cannot deliver to the address. In every such case you are refunded in full immediately.

4. Prices

Prices are shown in Canadian dollars, and the total at checkout is the amount you pay: nothing is added after it. The price at the moment you order is the price you pay, including any promotion applied at checkout. If we ever make an obvious pricing mistake, we contact you with the choice of paying the correct price or cancelling for a full refund.

5. Delivery

Delivery terms, timings and what happens when packages go missing are set out in the shipping policy, which forms part of these terms.

6. The 60-day home trial and the 5-year warranty

Your rights under the 60-day home trial and the 5-year warranty are set out in the refund policy, which forms part of these terms. Nothing in these terms limits any right you hold under consumer law that cannot be limited.

7. Using the products

• Vekto products are household appliances for home use. Follow the printed guide supplied with each product, including its safety, charging and care instructions.
• Appliances are supplied with the standard Canadian plug for a 120 V supply. Do not use them with adapters or on a different supply.
• The measured figures on our packaging and product pages state the conditions under which they were taken. Performance in your home depends on the room, the setting and the conditions, which is what the 60-day trial is for.

8. Reviews and submitted content

By submitting a review, photo or message you grant us a non-exclusive right to publish it alongside the name you supplied. We do not publish your email address. Ask us to remove your content at any time and we will.

9. Our content

Everything on the site, including text, images, graphics, test data and the Vekto name and mark, belongs to us or our licensors. It may not be reproduced commercially without written permission.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or any warranty or right that provincial consumer protection law gives you and does not let a seller limit. Beyond that, our total liability in connection with an order is limited to the amount you paid for that order.

11. Disputes

Talk to us first: almost everything is fixable in one email. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and disputes belong to the courts of Ontario, unless the consumer protection law of your province grants you rights or a venue that cannot be waived.

12. Changes

We may update these terms from time to time. The version on the site when you order is the version that applies to that order.

13. Text message (SMS) terms

If you opt in to texts from Vekto, you agree to receive recurring automated SMS messages from or on behalf of Vekto at the mobile number you gave us, even if that number is on a Do Not Call list. Service messages cover your orders (confirmations, dispatch and delivery updates, account alerts); marketing messages, which you only receive if you opted in to them, cover offers and reminders such as an abandoned cart.

Signing up is voluntary and never a condition of buying from us. We do not charge for the service, but your mobile provider's message and data rates may apply. Message frequency varies.

Reply STOP to any message to stop, or use the unsubscribe link where one is included; you will get one confirmation text and nothing further unless you sign up again. Reply HELP for help, or email [email protected]. If you change your mobile number, sign up again with the new one.

We may change the number we text from and will tell you when we do; messages, including STOP or HELP, sent to a number we no longer use may not reach us. Mobile carriers are not liable for delayed or undelivered messages, and to the extent the law allows, neither are we for failed, delayed or misdirected messages or for anything you do in reliance on them. How we handle your number and consent is in our Privacy policy.