Payment policy

What we accept

Our secure checkout takes:

• Cards: Visa, Mastercard and American Express
• Wallets: Apple Pay and Google Pay

We do not take payment by cheque, Interac e-Transfer, wire transfer or cash on delivery.

When you are charged

• The full amount is taken when you place the order, not when it ships.
• If we cancel an order before dispatch for any reason, the charge is released or refunded in full the same day.
• The total shown at checkout is what you pay: shipping is free and nothing is added after payment.

Payment security

Card details are entered on our payment provider’s secure form and go directly to the payment processor. We never see, store or handle your full card number, and no one at Vekto can read it. Every transaction is encrypted in transit.

If a payment fails

Most failures are a typo, an expired card or a bank security check. Try again, or try another method. Nothing is charged for a failed attempt. If money appears to have left your account for an order that did not complete, that is an authorization hold, and your bank releases it automatically, usually within 3 to 5 business days.

Refunds

All refunds, whether from a cancellation, the 60-day home trial or the 5-year warranty, go back to the original payment method within 5 to 10 business days of confirmation. If your card has since been replaced, your bank routes the money to the new card automatically.

Questions

Email [email protected]. A real person answers, any hour, every day.