Shipping policy
This site ships to Canada. Every order is packed and dispatched in under 48 hours and delivered in 4 to 8 days, to every province and territory. Shipping is free and tracked on every order, with no minimum spend and nothing added at checkout.
Where we deliver
- All ten provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.
- All three territories: Yukon, the Northwest Territories and Nunavut. Remote and northern postal codes can take a few days longer than the usual window.
Every order gets free, tracked shipping, dispatched in under 48 hours and delivered in 4 to 8 days. This site ships to Canadian addresses only; we cannot deliver to PO boxes that the carrier does not serve, so please use a street address where you can.
How long it takes
| Stage | Timing |
|---|---|
| Packing and dispatch | Under 48 hours |
| Delivery once dispatched | 4 to 8 days, anywhere in Canada |
| Shipping cost | Free, every order, tracked |
Every order is packed and handed to the carrier in under 48 hours and delivered in 4 to 8 days. The tracking number is emailed the moment it leaves, and you can follow it the whole way on our track order page.
Delivery windows are estimates given to us by the carrier, not promises we can enforce. Weather, carrier backlogs, holiday volume and remote postal codes can add a day or two. Appliances travel as larger packages and can take a day longer than a small box. If your order has not arrived within 8 days of dispatch, contact us and we will chase the carrier ourselves.
Tracking
Your tracking number is emailed the moment your package is handed to the carrier. It can take a few hours to show its first scan. You can follow it any time on our track order page. If the number has not arrived within 48 hours of ordering, check your spam folder first, then write to us.
Wrong or incomplete address
If you spot an address mistake after ordering, email [email protected] immediately with your order number. We can correct it any time before dispatch. Once a package is moving we cannot redirect it, but we will help you work with the carrier. If it comes back to us, we resend it or refund you.
Lost or damaged in transit
If a package is confirmed lost, or arrives damaged, you choose: a replacement shipped the same business day, or a full refund. Photos of any damage help us claim against the carrier, but your refund never waits for that claim to resolve. Please keep the carton and packaging until you are sure the product is working. It is the easiest way to send anything back.
Questions
Email [email protected]. A real person answers, any hour, every day.