Versand
Last updated: September 2026
Vekto ships to the United States, the United Kingdom, France, Belgium, Sweden and Germany. Delivery is free and tracked on every order, with no minimum spend and nothing added at checkout.
Where we deliver
United States: all 50 states and the District of Columbia. United Kingdom: England, Scotland, Wales and Northern Ireland. Europe: France, Belgium, Sweden and Germany. If you are elsewhere and would like to know when that changes, write to us and we will tell you.
How long it takes
| Stage | Timing |
|---|---|
| Packing and dispatch | Under 24 hours |
| Delivery once dispatched | 3–5 days |
| Shipping cost | Free, every order, tracked |
Every order is packed and handed to the carrier within 24 hours of being placed. US orders ship from our US warehouse, UK orders from our UK warehouse and European orders from our warehouse inside the EU, so there are no customs charges and no import waits in any of the six countries.
Delivery windows are estimates given to us by the carrier, not promises we can enforce. Weather, carrier backlogs and holiday volume can add a day or two. Appliances travel as larger packages and can take a day longer than a small box. If your order has not arrived within 8 days of dispatch, contact us and we will chase the carrier ourselves.
Tracking
Your tracking number is emailed the moment your package is handed to the carrier. It can take a few hours to show its first scan. You can follow it any time on our track order page. If the number has not arrived within 24 hours of ordering, check your spam folder first, then write to us.
Wrong or incomplete address
If you spot an address mistake after ordering, email contact@shopvekto.com immediately with your order number. We can correct it any time before dispatch. Once a package is moving we cannot redirect it, but we will help you work with the carrier, and if it comes back to us we resend it or refund you.
Lost or damaged in transit
If a package is confirmed lost, or arrives damaged, you choose: a replacement shipped the same business day, or a full refund. Photos of any damage help us claim against the carrier, but your refund never waits for that claim to resolve. Please keep the carton and packaging until you are sure the product is working; it is the easiest way to send anything back.
Questions
Email contact@shopvekto.com or call +1 307 355 1858. A person answers, any hour, every day.
Business details
This policy is issued by Orvana Labs LLC, the company that owns and operates the Vekto brand and shopvekto.com.
- Company: Orvana Labs LLC
- Brand: Vekto (shopvekto.com)
- Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
- Email: contact@shopvekto.com
- Phone: +1 307 355 1858
- Support hours: 24 hours a day, 7 days a week