Shipping policy
Vekto ships to the United States and the United Kingdom. Every order ships within 48 hours and arrives 5 to 9 days after shipping. During busy periods such as the fall and holiday season, high demand can stretch this to up to 15 days. Delivery is free and tracked on every order, with no minimum spend and nothing added at checkout.
Where we deliver
- United States: all 50 states and the District of Columbia.
- United Kingdom: England, Scotland, Wales and Northern Ireland.
Both countries get free, tracked delivery, shipped within 48 hours and delivered 5 to 9 days after shipping, up to 15 in busy periods. We do not ship to other countries. If you are elsewhere and would like to know when that changes, write to us and we will tell you.
How long it takes
| Stage | Timing |
|---|---|
| Packing and shipping | Within 48 hours |
| Delivery after shipping | 5 to 9 days, up to 15 in busy periods |
| Shipping cost | Free, every order, tracked |
Every order is packed and handed over within 48 hours and arrives 5 to 9 days after shipping. In busy periods, when demand is high and the delivery network is full, it can take up to 15 days. Nothing is ever added at the door.
Delivery windows are estimates, not promises we can enforce. Weather, carrier backlogs and holiday volume can add a day or two. Appliances travel as larger packages and can take a day longer than a small box. Your package is checked by us every day until it is with you, and you will hear from us along the way, so there is nothing you need to chase.
Tracking
Your tracking number is emailed the moment your order ships. Our track order page shows every scan from the day it leaves and the dates to expect it. Carrier pages can lag a few days behind ours, so ours is the live one. If the number has not arrived within 48 hours of ordering, check your spam folder first, then write to us.
Wrong or incomplete address
If you spot an address mistake after ordering, email [email protected] immediately with your order number. We can correct it any time before dispatch. Once a package is moving we cannot redirect it, but we will help you work with the carrier. If it comes back to us, we resend it or refund you.
If it takes longer than expected
You do not need to chase anyone. We follow every package until it is delivered, and we write to you along the way with where it is and when to expect it. If yours is running later than the dates on your tracking page, reply to any of our emails or write to us: we raise it with the carrier the same day and keep you updated until it is with you.
Lost or damaged in transit
If the carrier confirms a package is lost, or it arrives damaged, write to us with your order number and we put it right. Photos of any damage help us claim against the carrier. Please keep the carton and packaging until you are sure the product is working. It is the easiest way to send anything back.
Questions
Email [email protected]. A real person answers, any hour, every day.